No company wants to become bound to a consulting firm for an indefinite period of time in order to continue benefiting from a new system. The key to achieving reasonable self-sufficiency is documentation.
Standard end-user reference manuals provided by software vendors are rarely adequate to meet this objective. This is because the documentation does not address the client’s specific configuration and use of the application.
Mosaic Consulting addresses this need by designing materials that speak to the specific workflow procedures addressed in the development phase of your project.
The result is documentation that can be used to train new staff and will serve as a reference to answer specific questions existing users may have as they continue enhancing their knowledge of the applications.